1. Scope and acceptance
These terms govern access to Renovae by businesses and professional users. By starting a private trial, using a workspace, ordering a paid service, or publishing a Renovae output, the customer confirms that it acts for professional purposes and has authority to bind the named business.
A commercial proposal, order form, or written agreement may add to these terms. If there is a conflict, the signed or expressly accepted commercial document prevails for that conflict.
2. The service
Renovae provides tools for property projects, ordinary photographs, 360-degree panoramas, AI-assisted visual transformations, tours, publication links, embeds, downloads, and related workflows. Features may evolve during the pilot and early-access period.
Trial access is temporary, personal to the invited company, subject to a stated generation allowance, and provided without a service-level commitment. Invitation and publication links must be protected as confidential links where they provide access to non-public material.
3. Customer content and instructions
The customer retains its rights in uploaded photographs, panoramas, logos, prompts, property information, and other customer content. The customer grants AZ Technologies SRL and its subprocessors a limited, non-exclusive right to host, copy, transform, transmit, and display that content only as needed to provide, secure, support, and improve the contracted service.
The customer is responsible for having all rights, permissions, notices, and lawful grounds needed to upload and process the content. This includes permissions from photographers, owners, occupants, employees, and identifiable people where applicable.
- Do not upload illegal, infringing, deceptive, confidential, or unlawfully obtained content.
- Avoid images containing identifiable people, minors, documents, screens, family photographs, access codes, or other unnecessary personal information.
- Do not use the service to discriminate unlawfully, misrepresent a property's current condition, or conceal a material defect.
- The customer is responsible for its prompts, selections, approvals, downloads, publications, and downstream advertising.
4. AI visualizations and professional review
AI outputs are illustrative projections, not photographs of the property's current condition. They may be inaccurate, inconsistent, physically impossible, or omit or invent details. Renovae is not an architectural, engineering, valuation, surveying, planning, safety, or construction service.
Before any external use, the customer must review the output, clearly label it as an AI-generated or AI-manipulated visualization, retain any disclosure supplied by Renovae, and comply with applicable property-advertising rules, platform terms, and transparency law. The customer must not present an output as a promise that works are feasible, permitted, included in a sale, or achievable at a stated cost.
5. Credits, paid generations, and taxes
A generation credit represents permission to submit an eligible generation request; it is not a guarantee that a particular creative result will be accepted by the customer. A credit may be consumed when provider processing begins. Failed requests caused solely by a confirmed Renovae technical fault may be restored at our reasonable discretion.
Prices, included allowances, renewal periods, and payment terms are shown in the applicable offer or order. Prices exclude VAT unless stated otherwise. The customer must provide accurate billing and VAT details and pay invoices when due. Unused trial allowances have no cash value and are not transferable.
6. Publication links and embeds
The customer decides whether to publish a tour, link, embed, or output and is responsible for the website or listing where it appears. A published link may be accessible to anyone who receives it. The customer should unpublish material when the listing ends, permissions expire, or the visualization is no longer accurate for its stated purpose.
We may disable a link or remove content where reasonably necessary because of non-payment, expired access, a customer request, legal obligations, security risk, third-party rights, abuse, or a material breach. Where practicable and lawful, we will provide notice and a reasonable opportunity to export content or correct the issue. Immediate action may be taken for illegality, fraud, serious security risk, or urgent harm.
7. Intellectual property
AZ Technologies SRL retains all rights in Renovae, its software, interface, workflows, documentation, trademarks, and service improvements. Subject to payment and these terms, the customer may use generated outputs for its professional property-marketing activities to the extent such rights can legally be granted and subject to any third-party model or source-material restrictions.
Feedback may be used without restriction or payment, provided it does not identify the customer or disclose confidential information without permission.
8. Availability and security
We use reasonable technical and organizational measures, but do not promise uninterrupted availability, permanent storage, or error-free output. The customer must keep local copies of material it needs to preserve and must promptly report suspected unauthorized access. Preview and trial features may change or be withdrawn.
9. Suspension and termination
Either party may end a free trial at any time. Paid services may be terminated as stated in the applicable order or, for material breach, after written notice and a reasonable cure period where the breach can be cured. We may suspend generation, publication, or access for overdue payment or the objective grounds listed in section 6.
After termination or expiry, access may stop immediately. Unless law, security, or an active dispute requires longer retention, customer content is scheduled for deletion under the Privacy and Retention Policy. The customer should export needed content before access ends.
10. Liability
Each party remains liable where liability cannot lawfully be excluded. AZ Technologies SRL does not exclude liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or failure to perform an essential obligation where exclusion is prohibited by law.
To the fullest extent permitted by Belgian law, neither party is liable for indirect or consequential loss, loss of profit, loss of opportunity, or reputational loss. AZ Technologies SRL's aggregate liability arising from the service is limited to the greater of EUR 250 or the fees paid by the customer for Renovae during the twelve months before the event giving rise to liability. This cap does not apply where mandatory law prohibits it.
The customer will indemnify AZ Technologies SRL against substantiated third-party claims caused by the customer's unlawful content, lack of required rights, misleading publication, or material breach, to the extent caused by the customer and permitted by law. We will give reasonable notice and allow the customer to participate in the defence.
11. Confidentiality, data protection, and changes
Each party must protect the other's non-public business information and use it only for the relationship. Personal data is handled under the Privacy and Retention Policy and, where AZ Technologies SRL processes property content for a customer, the Data Processing Addendum.
We may update these terms for legal, security, provider, or product changes. Material changes affecting paid customers will be notified reasonably in advance where practicable. Continued use after the effective date constitutes acceptance for future use; it does not remove rights accrued under an existing order.
12. Governing law and disputes
Belgian law governs these terms. The parties will first try in good faith to resolve a dispute through the contacts stated in the Legal Notice. Subject to mandatory law, the enterprise courts of Brussels have exclusive jurisdiction.